Here at MoonShade we are committed to 100% customer satisfaction. If you are not completely satisfied with your MoonShade awning, please contact us here within 30 days of delivery to receive a refund. We can only accept your return with the tags still attached. For returns placed after 30 days, we offer store credit only.
If you need repairs or replacements, please use the form on the product support page at https://moonfab.com/product-support/.
Cancellations placed before your order has shipped will not be charged.
Please note: Depending on the reason for your return a small shipping fee will be deducted from your refund to cover the cost of shipping when you use the prepaid label provided via email. Any additional shipping costs that occur will also be deducted from your refund.
We do our best to process returns and exchanges within 7-10 business days. We greatly appreciate and thank you for your support of our new company!
Once you have your return label, please follow these steps:
- Print your return label provided via email.
- Pack your MoonShade and/or MoonAnchors inside a box, and include the original product packaging with accessories. Please make sure to add your proof of purchase inside the box.
- Tape your package up securely and put the return shipping label on the front (make sure all other shipping labels are removed or scratched out via sharpie; another tip is to put a piece of paper over the top of the box and affix the label to cover markings).
Once we receive your return, we will issue your refund, it will take 5-7 business days for your refund to show.
Note: We are unable to process returns outside of the United States or Canada.